OT for Ray
Over the years, I have only had one problem with a Dell tech. The guy would not listen to me and treated me like I was some kind of a dummy, making me repeat all the stuff I had already done and told him about. What I did was to pretend I was running the tests, and did something else in the meanwhile, then go back to the phone to give him the results I already had.
I came to the conclusion that the guy was a newbie and insisted upon following the script because he knew very little about the machines he was required to assist others with. A lot of time could have been saved if he would have just gone down the script and filled in the appropriate blanks as I was speaking, then send me the parts I needed to perform the fix.
When I get stuck with a Tier I tech like this I try to get to the supervisor or get to a Tier II tech. If worse comes to worse, I’ll hang up and call again to get another Tier I I can deal with.
\Steve//
> —–Original Message—– > From: AquaticLife@yahoogroups.com [mailto:AquaticLife@yahoogroups.com] On Behalf Of > Amber Berglund > Sent: Saturday, January 03, 2009 2:58 PM > To: AquaticLife@yahoogroups.com > Subject: Re: [AquaticLife] Re: OT for Ray > > Hey Ray, my husband is a bit of a computer tech (he fixes my computers > when I break them, LOL). You might find that when you do get a new > computer that windows xp won’t be too bad of an upgrade for your > operating system. I was a long time windows xp professional user and > just recently upgraded to windows vista 64 bit, which as I think Steve > pointed out, has a lot of issues with older programs, and a lot of games > (yes I’m a gamer, LOL). Windows xp is not too much different than the > older versions of windows and you shouldn’t have too many issues getting > used to it, and it’s a decently solid version of windows from what I > have experienced. A lot of people who don’t use older programs and a lot > of games find that vista is very user friendly for finding programs and > just getting around in general, I must admit that I found all the new > stuff they added very interesting and some of it is fun to play with > (such as the new windows side bar). But basically it all comes down to > what you’re going to buy, unless you get a higher end computer with 3-4 > gigs of ram I would stick with windows xp as windows vista needs a lot > of ram to operate properly, where-as xp is not as memory hoggy 
> My husband says if you go with windows 98 instead of a newer version of > windows it’s going to be hard buying stuff (new programs, keyboards, > mouse and such) that will run on it as most people don’t make drivers > for older windows systems anymore. So I would not suggest sticking with > windows 98 unless you’re going to keep your keyboard/mouse and all that > as well as the drivers, windows xp and vista both auto search for > drivers but don’t always locate older ones very easily, and if they > aren’t still up to download somewhere you’re basically SOL > Dell sells computers with both windows xp and vista, so I’m sure you > could find something decent, I recommend dell only because I’ve never > had a gateway (but I’ve heard some bad rumors). Dell is hard to deal > with if your computer breaks after the warranty, so I recommend getting > a longer warranty, mine broke right after my warranty expired, go > figure, LOL. This last computer I got was pieced together, and I’m much > happier with it, even if there’s no warranty, besides I live with a > computer wiz that can fix it for me, LOL Shhh. > > Amber > > Raymond Wetzel wrote: > > > > Hello guys, Just want you guys to know I appreciate all of your > > concerns and suggestions regarding my plight, including support from > > my fellow club members, senior centers and software recommendations > > from all posts up until 8:24 last night. I’ll take them all under > > consideration, and while I’d just prefer to get this machine running > > as intended I’m sure I need to buy a new machine as this one is plain > > getting old — with memory capacity limited to what can be expected > > of it; still I fail to see why it can’t operate at least decently the > > way it was designed to when first marketed - but I think the time has > > come to up-grade. Even without being a ‘puter wiz, I’m sure its > > problems are internal and not due to anything internet related. > > > > These problems may be fixable, as I’ve had the machine in for similar- > > problem repairs from time to time but I can’t see dumping more money > > into it when its capacity is limited anyway. With the market’s > > recent encouraging rise over the last few sessions, hopefully that > > time may not be too far off. Just as the current financial situation > > has affected so many others, my portfolio has similarly been down > > about 32% since September and I just don’t feel comfortable getting a > > big (or medium) ticket item at this time, not that I couldn’t. Its > > probably more psychological that this recession is bothering me > > rather than an actuality, since my situation hasn’t really changed; > > I’ll no doubt splurge for this need of something newer sooner than > > later — just old ingrained ways of thinking from early experiences > > during the War that sometimes brings out the frugality in me (LOL). > > I’m seeing where Dell is offering some nice deals on PC’s and I’ve > > also been looking at Gateway as a good product. > > > > As I still have the Windows 98 software, and am so used to its > > operation, I’m just wondering if I should install that OS in a new > > computer with all the controversy I see about other OS’s, or would I > > just be limiting a new PC’s abilities? I don’t want to get an OS > > that would give me more problems than its worth in getting used to > > it. Anyway, for the time being, I’ll be struggling with this beast > > until I make myself reach deeper into the pockets (hopefully soon). > > Many thanks for all the help, Ray > > > > —In AquaticLife@yahoogroups.com > > , “Harl Myers” > > wrote: > > > > > > Nice to know about the invite thing… And I have 96 of them > > left… Now > > > if I could trade them in for a 96 gal. tank… > > > > > > Hope all of you guys can help Ray out! > > > > > > Harl > > > > > > > > > On 1/2/09, Lenny V. aka GoldLenny wrote: > > > > > > > > Harl, > > > > > > > > Just to let you know, in case you didn’t know, Gmail doesn’t have > > to be by > > > > invites any longer. It’s open to everyone now for about the past > > two years. > > > > Just go to http://www.Gmail.com > > > and sign > > up. I > > > > know they still give us the > > > > Invite bot on the Gmail home page > > > > > > > > It is still called Beta for some strange reason. No telling why > > Google has > > > > decided to keep it in Beta this long??? Google’s answer is they > > are always > > > > working on new features but that could be said for almost any > > software that > > > > exists. Some have speculated that Google keeps it in Beta for > > legal reasons > > > > so they don’t have to be as liable for any mishaps. I hope they > > don’t start > > > > a trend. I was one of the original group of Beta testers when it > > first > > > > started up.. not the first 1,000, but an invitee from one of > > those first > > > > 1,000 users. I have over 46,000 emails saved in my first Gmail > > account > > > > dating back to June, 2004 (Gmail started in April 2004) and still > > going… > > > > only 18% full which isn’t really correct since Google is > > constantly raising > > > > the bar on storage limitation. They launched Gmail offering 1Gig > > of storage > > > > which was mind-boggling for a free email service back then. > > Hotmail was > > > > only offering 2MB and Yahoo was offering 4MB. Since then, all of > > the > > > > freebies have increased their storage to the virtually unlimited > > levels. > > > > > > > > I understand that Gmail is now available offline… meaning one > > does not > > > > have to be connected to the internet to read and compose recent > > emails… > > > > kind of like an email client such as Outlook but I haven’t tried > > it since I > > > > use Outlook. > > > > http://startupmeme.com/google-calendar-gmail-to-go-offline/ > > > > > > > > > > Heck… the Google Chrome browser didn’t stay in Beta as long as > > Gmail has. > > > > LOL > > > > > > > > Fish… had to mention fish to keep this on topic. LOL > > > > > > > > Lenny Vasbinder > > > > Fish Blog - http://GoldLenny.blogspot.com > > > > > > > > > (Links to any articles referenced in above reply are listed on > > the right > > > > side, alphabetically under Labels and also under Archives by > > Year, Month) > > > > > > > > —–Original Message—– > > > > From: AquaticLife@yahoogroups.com > > > > [mailto: > > > > AquaticLife@yahoogroups.com > > ] On > > > > Behalf Of Harl Myers > > > > Sent: Friday, January 02, 2009 6:03 AM > > > > To: aquaticlife@yahoogroups.com > > > > > > Subject: [AquaticLife] OT for Ray > > > > > > > > “As for the computer, what do you mean by “again”? It’s more > > like “still,” > > > > or on-going, as in “ever-after” only in this case its > > not “happily” . > > > > Just lost a long reply to Lenny’s and > > \Steve’s// > > > > discussion on global warming/climate change, yesterday afternoon. > > > > Don’t know if I’ll bother to write it all again. ” > > > > > > > > I would be happy to send you a gmail invite, as it has a save > > draft > > > > feature. > > > > Or you could use your word processor, or even notepad to type > > your replies, > > > > save as you go and then cut and paste into the message when you > > are > > > > complete… > > > > > > > > If you want a gmail invite just let me know… > > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > > > > > > > > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > > ———————————— > > Please, DELETE this line and EVERYTHING below it when replying, Thank You.. > ·´¯`·.¸¸.>.·´¯`·.¸¸.·´¯`·.¸> ¸.·´¯`·.¸. , .·´¯`·..> > PLEASE, when you REPLY to a post, DELETE all TEXT that is NOT important to the reply & if > CHANGING the TOPIC of the original message MODIFY the SUBJECT LINE -> i.e.. “new > subject (was re: old subject)” We Thank You in Advance for Your HELP in this matter.Yahoo! 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